90-Day Money-Back Guarantee
The Emeril Lagasse Power AirFryer 360 comes with two guarantees for customer satisfaction. The first is a 90-day money-back guarantee, which allows customers to return the product for a replacement or refund if they are not completely satisfied with their purchase. This guarantee requires proof of purchase and refunds will not include processing and handling fees.
The second guarantee is a 1-year replacement guarantee, which covers any issues with the product or component parts not performing as expected. This guarantee only applies to the original purchaser and cannot be transferred. If a customer experiences an issue within one year of purchase, they can return the product or component part for a replacement with a new, functionally equivalent product or part. The original proof of purchase is required, and the customer is responsible for the cost of returning the appliance. If a replacement appliance is issued, the guarantee coverage ends six months after the receipt of the replacement appliance or the remainder of the existing guarantee, whichever is later. Empower Brands, LLC reserves the right to replace the appliance with a product of equal or greater value.
If you wish to request a replacement or refund under the 90-day money-back guarantee, you may use your order number as the return merchandise authorization number (RMA). Simply return the product to the address provided below, and you will receive a replacement with no additional processing or handling fees, or a refund of the purchase price, less processing and handling. Please note that you are responsible for the cost of shipping the product back to us.
To locate your order number, please visit www.customerstatus.com. If you have any further questions, you can contact our customer service team at 903-277-5432 or by email at customerservice@emerilsfrenchdoor360.com
When returning the product, please ensure that it is packed carefully to avoid damage during shipping.
To ensure a smooth and efficient return process, please include a note inside the package with the following information:
- Your full name
- Mailing address
- Phone number
- Email address
- Reason for the return
- Proof of purchase or order number
Specify whether you are requesting a refund or replacement.
Please write the RMA (return merchandise authorization) number on the outside of the package, which can be found using your order number.
Please send the product, along with the note, to the following return address:
Emeril Lagasse Power AirFryer 360
Empower Brands, LLC
500 Returns Road
Wallingford, CT 06495
We recommend packing the product carefully to avoid any damage during shipping.